Our clients


Project management and support workforce management system implementation


Securitas Aviation Service GmbH & Co. KG

Software solution:

GroundStar – INFORM

  • As an international specialist in aviation security, Securitas Aviation is active in 29 countries around the world at over 200 airports with around 24,000 specialised employees.
  • Our assignment included project management support for an internal project team as well as the implementation and adjustment of the existing GroundStar modules GS Planning, GS Roster and GS RealTime for the Securitas stations in Frankfurt (FRA) and Berlin (BER).
  • Based on a project management specially designed towards the implementation of workforce   mangemenet systems (WFM) , together with the Securitas project team, we were able to identify possible project risks at an early stage, develop solutions and successfully implement the WFM system.
  • The decisive factor for the success was the holistic consideration of all organizational, procedural and technical effects of the new WFM system on the entire company organisation.



Airport Design Review Airport Tripolis



  • The assessment and evaluation of the operational design functionality of the terminal buildings T1 and T2 as well as the conception of the airport special IT systems to be used in the future (e.g. AODB, FIDS, RMS), with this focus, OpsConnect was able to fully exploit its technical expertise in the context of the airport design review.
  • Leit-werk is an integral part of an established network of consulting companies, planners and airport architects.


Workforce-Management System Implementation


Bremen Airport Handling GmbH

Software solution:

GHAMS – T-Systems

  • Reduction of the project effort and fast implementation. With these requests Bremen Airport Handling GmbH (BAH), we took over the project control for the introduction of a new workforce management (WFM) system.

  • In order to be able to meet the requirements, we have developed a project strategy aimed at WFM systems and analysed priorities and potential dangers at an early stage.

  • “Bremen Airport Handling GmbH (BAH) is a wholly owned subsidiary of Flughafen Bremen GmbH. The BAH combines the ground handling services: The ground handling services include baggage and freight handling as well as apron and transport services. “


Robert Schmidt


Robert has been a lawyer for 20 years in the field of optimisation, reorganisation and restructuring as well as in the interim management of companies. He started his passion for aviation as a managing director of a Berlin ground handling company in 2014. Being the managing partner and executive consultant, Robert focuses primarily on organizational and strategy consulting.

Robert ist als Volljurist seit 20 Jahren im Bereich der Optimierung, Sanierung und Restrukturierung sowie im Interim-Management von Unternehmen tätig. Seit 2014 hat der den Aviation-Sektor für sich entdeckt und war mehrere Jahre Geschäftsführer eines Berliner Ground Handling Unternehmens. Als Managing Partner und Executive Consultant konzentriert sich Robert auf die Schwerpunkte Organisations- und Strategieberatung.

Stefan Ludwig

Projekt Manager

Stefan can utilize a vast amount of knowledge in the fields of logistics and aviation, as he has been working in these fields since 2008. In the years prior to OpsConnect, he specialised on staff management, monitoring, and optimisation of processes. Due to this expertise, Stefan is a project manager at OpsConnect and driving force when implementing and optimising workforce management systems (WMF).

Stefan ist seit 2008 in den Bereichen Logistik und Luftfahrt auf Führungsebene tätig. Schwerpunkte hierbei lagen in der Personalführung, sowie der Überwachung und Optimierung  von Prozessen. Als Projekt Manager bei OpsConnect ist er Ansprechpartner für die Implementierung und Optimierung von Workforce Management Systemen (WMF).

Dirk Sykora

Projekt Manager

Dirk has more than 27 years of experience in the field of ground handling services, half of them in management positions. He focused on passenger handling and operations. As a project manager at OpsConnect, he is our specialist for resource planning scenarios and planning analysis.

Dirk hat mehr als 27 Jahre Erfahrung im Bereich der Bodenverkehrsdienstleistungen, davon mehr als die Hälfte in Führungspositionen. Schwerpunkte seiner Tätigkeit waren insbesondere im Bereich Passagierabfertigung und Operations. Als Projekt Manager bei OpsConnect liegt sein Focus in der Entwicklung von verschiedensten Planungsszenarien (Personalbedarfsplanung, Szenario- Analyse).

Phillip Martens

Junior Consultant

Phillip has been working in the tourism and aviation sectors since 2013. He gathered expertise in monitoring, supervising handling processes, as well as coordinating interactions between airlines and terminal management. As Junior Consultant at OpsConnect, he takes care of process optimisation projects for airport and ground handling services.

Phillip arbeitet seit 2013 in den Bereichen Tourismus und Aviation. Schwerpunkte seiner Tätigkeiten waren die Überwachung und Steuerung von Abfertigungsprozessen, sowie die Abstimmung mit Airlines und Terminal Management. In seiner Tätigkeit als Junior Consultant bei OpsConnect liegt sein Kerngebiet bei der Optimierung von Abläufen in Flughäfen und Bodenabfertigungsprozessen.