Optimisation, evaluation
and documentation of
Airport processes

Would you like your customers and employees to be more satisfied?
Would you like to re-evaluate and realign your operational processes?

The handling of aircraft, passengers, baggage and freight requires a large number of sub-process steps from different partners. Every change in official regulations, airline requirements, airport operator infrastructure or handling processes has an impact on interfaces and thus on the overall process. The current changes in air traffic due to the effects of COVID19, foreseeable adjustments to airport and handling processes to comply with “social distancing” and a sustained trend towards digitalisation will have massive effects on resources, capacities, processes and process interfaces. The introduction of new procedures, the optimisation of processes including the coordination with process partners and infrastructural framework conditions up to the implementation during the existing live operation pose enormous challenges for everyone involved in aircraft handling.


for your airport processes

With our operational know-how, many best practice solutions and benchmark data, we support you in the digitalisation, optimisation and documentation of (airport) processes across the entire process chain.


of passenger security controls

Design Reviews

for Terminals und Airports

Creation and optimisation

of handling processes e.g. S
elf-baggage drop off or Self-hubbing

Optimisation of passenger security controls

Passenger controls are often the bottleneck of an airport. Due to the legal and official requirements, the process of passenger control takes up a large proportion of the total time of the check-in process. Especially in passenger control, capacitive challenges such as passage frequencies or space requirements can be influenced by digitized solutions. Based on technical requirements, space availability, process partners, staffing specifications and process times, we compare analysis results with industry-wide best practice solutions and develop optimisation potential with you. Be it by adapting queuing zones, implementing the latest technology or changing control processes.

Terminal and Airport Design Reviews

We see airports as a holistic process in which the needs of all partners should be taken into account in order to increase performance and efficiency. On the basis of our operational experience, we recognize operational pitfalls and bottlenecks in the design and can thus point out problems before the implementation of infrastructural measures, whose subsequent adjustments would result in high costs or have a negative impact on processes and thus capacity. From checking the routing to calculating requirements for queuing areas to capacity planning for passenger controls, we check your design concept for operational feasibility.

Creation and optimisation of handling processes e.g. Self-baggage drop off or Self-hubbing

Both the optimisation of existing handling processes and the coordination and implementation of new processes (such as self-bagging drop-off, self-hubbing or self-boarding) are time-consuming and complex due to the large number of process partners and process interfaces. From process development to coordination and mediation between process partners, OpsConnect offers a wide range of support services for successful process implementation.


Your Consultant

Would you like to learn more about optimization and digitization of personnel planning? Our experts are there for you and will be happy to advise you.

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Phillip Martens

Junior Consultant

Robert Schmidt


Robert has been a lawyer for 20 years in the field of optimisation, reorganisation and restructuring as well as in the interim management of companies. He started his passion for aviation as a managing director of a Berlin ground handling company in 2014. Being the managing partner and executive consultant, Robert focuses primarily on organizational and strategy consulting.

Robert ist als Volljurist seit 20 Jahren im Bereich der Optimierung, Sanierung und Restrukturierung sowie im Interim-Management von Unternehmen tätig. Seit 2014 hat der den Aviation-Sektor für sich entdeckt und war mehrere Jahre Geschäftsführer eines Berliner Ground Handling Unternehmens. Als Managing Partner und Executive Consultant konzentriert sich Robert auf die Schwerpunkte Organisations- und Strategieberatung.

Stefan Ludwig

Projekt Manager

Stefan can utilize a vast amount of knowledge in the fields of logistics and aviation, as he has been working in these fields since 2008. In the years prior to OpsConnect, he specialised on staff management, monitoring, and optimisation of processes. Due to this expertise, Stefan is a project manager at OpsConnect and driving force when implementing and optimising workforce management systems (WMF).

Stefan ist seit 2008 in den Bereichen Logistik und Luftfahrt auf Führungsebene tätig. Schwerpunkte hierbei lagen in der Personalführung, sowie der Überwachung und Optimierung  von Prozessen. Als Projekt Manager bei OpsConnect ist er Ansprechpartner für die Implementierung und Optimierung von Workforce Management Systemen (WMF).

Dirk Sykora

Projekt Manager

Dirk has more than 27 years of experience in the field of ground handling services, half of them in management positions. He focused on passenger handling and operations. As a project manager at OpsConnect, he is our specialist for resource planning scenarios and planning analysis.

Dirk hat mehr als 27 Jahre Erfahrung im Bereich der Bodenverkehrsdienstleistungen, davon mehr als die Hälfte in Führungspositionen. Schwerpunkte seiner Tätigkeit waren insbesondere im Bereich Passagierabfertigung und Operations. Als Projekt Manager bei OpsConnect liegt sein Focus in der Entwicklung von verschiedensten Planungsszenarien (Personalbedarfsplanung, Szenario- Analyse).

Phillip Martens

Junior Consultant

Phillip has been working in the tourism and aviation sectors since 2013. He gathered expertise in monitoring, supervising handling processes, as well as coordinating interactions between airlines and terminal management. As Junior Consultant at OpsConnect, he takes care of process optimisation projects for airport and ground handling services.

Phillip arbeitet seit 2013 in den Bereichen Tourismus und Aviation. Schwerpunkte seiner Tätigkeiten waren die Überwachung und Steuerung von Abfertigungsprozessen, sowie die Abstimmung mit Airlines und Terminal Management. In seiner Tätigkeit als Junior Consultant bei OpsConnect liegt sein Kerngebiet bei der Optimierung von Abläufen in Flughäfen und Bodenabfertigungsprozessen.