Optimisation and
digitalisation of staff planning.

Would you like to be able to react to changes in operational demand at an early stage, suspect a sub-optimal use of resources in the staff planning or would you like to introduce a new standard solution?

The introduction of workforce management systems (WFM) affects the entire company organisation due to the operational and structural networking. Lack of experience with this type of operating systems often has not only the negative effect for the entire project, time and budget planning but also causes up to 40% of all implementation projects fails. We help you to reduce your project risks due to our vast experience in project management and the fact that we are able to implement a WFM system as quickly as possible.


for your staff planning

From planning optimisation to the control or management of implementation projects for workforce management systems, we offer you a wide range of services. Benefit from our experience from successful implementation projects and best practice solutions for companies in the entire aviation sector.


of staff planning and control systems

System support

for workforce management systems


of workforce management systems – OC +


Planning optimisation

Digitalisation of staff planning and control systems

Workforce management systems (WFM) are characterised by having a strong operational and structural impact within the entire company organisation. Without professional project support before, during and after implementation, the risk of not being able to meet both the time frame and the budget increases. Due to a lack of system experience and up to 40% of all implementation projects fail. Based on our operational experience in operational use, as well as successfully completed implementation projects, we offer you a best practice project management, which significantly reduces the project risk and allows you to benefit much earlier from the efficiency effects of a WFM system.

System support for workforce management systems

Specially qualified employees are required for the configuration and technical support of workforce management systems (WFM). The effort involved must be in a reasonable relation to the size of the company organization. OpsConnect offers you a support service and supports you in the successful use of your WFM system. You can reach us at any time via remote maintenance or video support.

Optimisation of workforce management systems – OC +

WFM systems enable and support the optimisation of operational processes and structures. With OC +, OpsConnect offers an optimisation approach that includes all organisational interfaces, such as Training department, staff department or sales are linked with operational planning and control processes via a WFM system. Whether management seminars or regular optimisation workshops – OpsConnect offers a comprehensive service for your long-term success.

Planning optimisation

Rising staff costs and falling planning validity are sure signs of a planning problem. Based on best practice experience, current planning software and comprehensive benchmark data, we analyse your planning processes and company agreements and work with you to develop solutions for short-term savings effects and long-term efficiency gains. Whether it is support with change management or the creation and negotiation of new company agreements, with OpsConnect you have an experienced partner at your side.


Your Consultant

Would you like to learn more about optimization and digitization of personnel planning? Our experts are there for you and will be happy to advise you.

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Stefan Ludwig

Project Manager

Robert Schmidt


Robert has been a lawyer for 20 years in the field of optimisation, reorganisation and restructuring as well as in the interim management of companies. He started his passion for aviation as a managing director of a Berlin ground handling company in 2014. Being the managing partner and executive consultant, Robert focuses primarily on organizational and strategy consulting.

Robert ist als Volljurist seit 20 Jahren im Bereich der Optimierung, Sanierung und Restrukturierung sowie im Interim-Management von Unternehmen tätig. Seit 2014 hat der den Aviation-Sektor für sich entdeckt und war mehrere Jahre Geschäftsführer eines Berliner Ground Handling Unternehmens. Als Managing Partner und Executive Consultant konzentriert sich Robert auf die Schwerpunkte Organisations- und Strategieberatung.

Stefan Ludwig

Projekt Manager

Stefan can utilize a vast amount of knowledge in the fields of logistics and aviation, as he has been working in these fields since 2008. In the years prior to OpsConnect, he specialised on staff management, monitoring, and optimisation of processes. Due to this expertise, Stefan is a project manager at OpsConnect and driving force when implementing and optimising workforce management systems (WMF).

Stefan ist seit 2008 in den Bereichen Logistik und Luftfahrt auf Führungsebene tätig. Schwerpunkte hierbei lagen in der Personalführung, sowie der Überwachung und Optimierung  von Prozessen. Als Projekt Manager bei OpsConnect ist er Ansprechpartner für die Implementierung und Optimierung von Workforce Management Systemen (WMF).

Dirk Sykora

Projekt Manager

Dirk has more than 27 years of experience in the field of ground handling services, half of them in management positions. He focused on passenger handling and operations. As a project manager at OpsConnect, he is our specialist for resource planning scenarios and planning analysis.

Dirk hat mehr als 27 Jahre Erfahrung im Bereich der Bodenverkehrsdienstleistungen, davon mehr als die Hälfte in Führungspositionen. Schwerpunkte seiner Tätigkeit waren insbesondere im Bereich Passagierabfertigung und Operations. Als Projekt Manager bei OpsConnect liegt sein Focus in der Entwicklung von verschiedensten Planungsszenarien (Personalbedarfsplanung, Szenario- Analyse).

Phillip Martens

Junior Consultant

Phillip has been working in the tourism and aviation sectors since 2013. He gathered expertise in monitoring, supervising handling processes, as well as coordinating interactions between airlines and terminal management. As Junior Consultant at OpsConnect, he takes care of process optimisation projects for airport and ground handling services.

Phillip arbeitet seit 2013 in den Bereichen Tourismus und Aviation. Schwerpunkte seiner Tätigkeiten waren die Überwachung und Steuerung von Abfertigungsprozessen, sowie die Abstimmung mit Airlines und Terminal Management. In seiner Tätigkeit als Junior Consultant bei OpsConnect liegt sein Kerngebiet bei der Optimierung von Abläufen in Flughäfen und Bodenabfertigungsprozessen.